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Customer Feedback

Yachtline is keen to hear from customers about the quality of service we have provided as it helps us to improve continuously our ability to meet customer needs, whether in terms of the cover we offer, the information we provide, how you contact us or how fast we respond. Your feedback also helps us ensure we are treating customers fairly (as required by our regulator the Financial Services Authority).

Yachtline is committed to treat all customers and their yacht insurance requirements in a professional and fair manner and we would be grateful if you could take 2 minutes to complete a questionnaire to tell us if we have managed to meet that standard. Click to complete the questionnaire and give us your view.

Our underwriter was delighted to find that a customer had blogged Yachtline a compliment: ‘Have had good service from Yachtline...took a great deal of trouble to ensure the policy I took out covers all my needs. They have a sensible attitude to older boats’. For more go to http://www.ybw.com.

The very same underwriter received a letter from a customer who wrote that he was ‘extremely impressed with Yachtline’s superb service and efficiency’. That’s the sort of feedback that makes all the difference.

Another, I.P. of London, who had made a claim against his insurance, wrote earlier this year to say ‘Many thanks for this excellent client service...I will certainly recommend you to my sailing friends’. In June, PD, with a grounding claim, wrote to say ‘Thank you for your attention and support...Hopefully myself and my family will have many more years use and enjoyment of our boat’.